Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency. From high touch to low touch engagement models, there are ways to leverage automation to increase your productivity and that of your team, while exceeding your customer’s expectation with value-driven, timely engagements and actions.
In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Success using an ag...
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The handoff from Sales to Customer Success is the key to starting a successful customer onboarding process.
In the battle against churn, not early always means late. The thing is, there’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous ter
When you’re focused on acquiring more customers month on month and onboarding them into your product, it’s painful to see a significant chunk of your existing customers churn away - taking a swing at
Because customer success is still new and developing, your job comes with its own set of challenges. Namely, you are doing work that hasn’t been done before, you’re learning as you go.
Learn how to lead your customers towards success by focusing on customer outcomes, managing your capabilities, and understanding the complexities of the business.
Live chat can be a highly effective channel for customer success, especially when it comes to driving engagement at critical touch points like onboarding, where timing is everything. At Help Scout, M
While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.
A hurdle that customer success teams face is scaling from a budget and business-model standpoint, while still providing a consistent customer experience. Here are some strategies to solve this.
By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered. You best tool to initiate these discussions: QBRs.
Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, organize, sort, and export your data based on your specific need
Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.
Amity's email templates and rules engine are the power couple of proactive relationship management. Learn how to create beautiful email templates that will dazzle and inform your customers for any occ
Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.
Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer
We listened to your feedback and we're excited to be rolling out a brand new user interface! We're keeping all of the power of the Amity you know, and moving it to a beautiful, more intuitive interfac
With these techniques, a Customer Succes team can measure the exact working capacity of Success and Support, and create a structure that drives a “get things done” culture amongst its members.
James Scott of SucessHACKER shares his top ten observations from working with Customer Success teams across the world and makes five predictions about the trends you should expect to impact your Custo
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach. Rely too much on the right side of your
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behaviour change, set realistic goals, and define