Youtube - Amity

This Stream includes all Videos from Amity's YouTube Account

  • How to Perfect the Sales to Customer Success Handoff and Kick off Call58:48

    How to Perfect the Sales to Customer Success Handoff and Kick off Call

    The handoff from Sales to Customer Success is the key to starting a successful customer onboarding process.

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  • How To Build An Early Warning System28:48

    How To Build An Early Warning System

    In the battle against churn, not early always means late. The thing is, there’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous ter

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  • Answering Your Biggest Churn Questions48:48

    Answering Your Biggest Churn Questions

    When you’re focused on acquiring more customers month on month and onboarding them into your product, it’s painful to see a significant chunk of your existing customers churn away - taking a swing at

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  • 7 Questions to Ask Before Implementing a Customer Success Platform30:29

    7 Questions to Ask Before Implementing a Customer Success Platform

    Because customer success is still new and developing, your job comes with its own set of challenges. Namely, you are doing work that hasn’t been done before, you’re learning as you go.

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  • Why Customer Success Teams Lose Sight of Outcomes31:25

    Why Customer Success Teams Lose Sight of Outcomes

    Learn how to lead your customers towards success by focusing on customer outcomes, managing your capabilities, and understanding the complexities of the business.

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  • How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles35:20

    How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles

    Live chat can be a highly effective channel for customer success, especially when it comes to driving engagement at critical touch points like onboarding, where timing is everything. At Help Scout, M

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  • The Easiest Way To Improve Onboarding32:55

    The Easiest Way To Improve Onboarding

    While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.

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  • How to Scale Your Customer Success Team41:39

    How to Scale Your Customer Success Team

    A hurdle that customer success teams face is scaling from a budget and business-model standpoint, while still providing a consistent customer experience. Here are some strategies to solve this.

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  • How to Capture Business Outcomes during QBRs45:33

    How to Capture Business Outcomes during QBRs

    By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered. You best tool to initiate these discussions: QBRs.

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  • Make the Most of Accounts and People Explorers29:24

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, organize, sort, and export your data based on your specific need

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  • Standardize Your Team's Playbooks and Tasks28:26

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Amity's email templates and rules engine are the power couple of proactive relationship management. Learn how to create beautiful email templates that will dazzle and inform your customers for any occ

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  • Amplify Your Data with Custom Properties and Rules31:30

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • A Framework to Visualize Customer Success Performance Data30:58

    A Framework to Visualize Customer Success Performance Data

    Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer

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  • Amity New UI Product Tour18:33

    Amity New UI Product Tour

    We listened to your feedback and we're excited to be rolling out a brand new user interface! We're keeping all of the power of the Amity you know, and moving it to a beautiful, more intuitive interfac

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  • 9 Ways to Supercharge Customer Success Productivity32:44

    9 Ways to Supercharge Customer Success Productivity

    With these techniques, a Customer Succes team can measure the exact working capacity of Success and Support, and create a structure that drives a “get things done” culture amongst its members.

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  • Is It Only Me? Customer Success Tales From Across The Globe38:52

    Is It Only Me? Customer Success Tales From Across The Globe

    James Scott of SucessHACKER shares his top ten observations from working with Customer Success teams across the world and makes five predictions about the trends you should expect to impact your Custo

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  • Building a Customer Onboarding Program: The Keys to Success1:00:46

    Building a Customer Onboarding Program: The Keys to Success

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory

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  • The Art and Science of Effective Customer Onboarding59:51

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach. Rely too much on the right side of your

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  • How to Build Your Customer Onboarding Playbook41:25

    How to Build Your Customer Onboarding Playbook

    Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behaviour change, set realistic goals, and define

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