Personalizing a One-To-Many Customer Success Approach Slides

October 11, 2017 Amity Hub
Not every business model can support a high-touch or even low-touch customer success approach. Some businesses need to choose a tech-touch or automated success model because they have a low price point or a tech-focused customer base. Other companies have a segment of customers that fits best with a one-to-many approach. How do you make the transition to an automated Customer Success approach? In this webinar, we cover: • How to design the program • Automated touch-points • Balancing automation and personalization • The importance of testing • Technology ideas and option Image credit: Jack Smith (https://www.eyeem.com/p/98846914)
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