Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides
Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn. The era of the “Transactional Engagement Relationship” with Customers is rapidly being replaced by the “Continuous Engagement Relationship” known to us as Customer Success. So, what do you and your firm need to know to make the transition to Customer Success? Join us on January 11th, 2017 at 1pm ET and we’ll discuss what you need to know to start building a world class profitable Customer Success operation that drives new revenue, drives down churn and expands your customer relationships.
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