How to Proactively Handle Customer Feedback for Success

May 18, 2017
Whether it's feature requests, ideas, insights or general feedback, customers are an amazing source of data. Yet capturing and communicating this data effectively is a huge challenge in SaaS and often falls to customer-facing teams. With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve while ensuring you are collecting the information that your product team needs to drive the growth of your organization.
Previous Presentation
Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides
Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides

Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get m...

Next Presentation
Building a Customer Onboarding Program:  The Keys to Success Webinar Slides
Building a Customer Onboarding Program: The Keys to Success Webinar Slides

Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to impr...