How to measure your success as a Customer Success Manager Webinar Slides
As CSMs, we can usually rattle off a number of metrics and statistics that we use to measure our customer's health and success -- but it gets a little less standardized when others ask us how we measure our own success. Renewals and churn are both important metrics to keep an eye on, but they're not the only ones. In this webinar, we’ve partnered with Sparkcentral to discuss: - The benefits of a top-down approach when re-evaluating CS team goals - The importance of CSAT metrics - Which KPIs to measure if Account Management and CS roles are combined - Which questions to ask yourself when exploring and assessing your team’s current KPIs and goals Join Krysta Gahagen and Julia Burnett, two Customer Success Managers from Sparkcentral, for the rundown of which KPIs are truly key for CSMs, and why.
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