How to Define Your Key Customer Success Metrics And Goals Webinar Slides
Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and drive positive behaviors when they are based on solid, well-defined KPIs. If you want your customers to be so successful that they'll renew, expand, and advocate for you, your success KPIs need to be clear, smart, and concrete.
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