How to Build an Early Warning System for Customer Success

In the battle against churn, not early always means late. The thing is, there’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is an essential step in implementing customer health to identify risk and opportunity at scale. Curious about how to build such a system? Join us on September 19th at 1:00 PM (ET) to learn how to: • Manage your entire customer base with a consistent health scoring system and ongoing health check-ins • Oversee high-touch and low-touch portfolios with an automated monitoring system • Drive consistency and gain visibility into the performance of your Customer Success team at scale • Become more proactive with a data-driven approach to retention and expansion

About the Author

Paul Philp

Paul Philp is a leading innovator in SaaS and Customer Success. As Founder and CEO of Amity, Paul has spoken with Customer Success professionals from over 1,000 SaaS providers. Paul has a lifelong passion for helping business put customers first.

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