Building a Customer Onboarding Program: The Keys to Success Webinar Slides
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory. But how, exactly, can your Customer Success team inspire this loyalty? In other words, what steps should your team take to implement an effective onboarding program that drives customer success?