10 Best Practices for Calculating Your Customer Health Scores

August 10, 2016 Amity Team
How do you know if a customer is healthy? Well... by referring to their Customer Health Score, of course. When you're considering whether to establish a Customer Health Score, typically your end goal is to develop an Early Warning System to help your team focus on proactive Customer Success. Having an effective health score will help you: -Become proactive and data-driven -Manage your entire customer base -Have executive visibility on overall progress In this webinar, we will discuss the 10 best practices you need to consider when calculating your Customer Health Scores.

About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Follow on Twitter More Content by Amity Team
Previous Presentation
Customer Success as a Profit Center Webinar Slides
Customer Success as a Profit Center Webinar Slides

Although originally conceived as a cost center, Customer Success has become a source of revenue for those w...

Next Presentation
How to measure your success as a Customer Success Manager Webinar Slides
How to measure your success as a Customer Success Manager Webinar Slides

As CSMs, we can usually rattle off a number of metrics and statistics that we use to measure our customer's...