Customer Success Resources

Driving Customer Retention

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Driving Customer Retention 7 About Kia CX Consulting KIA CX Consulting accelerates business growth through Customer Experience innovation. Kia provides the leading methodology to establish a disciplined and sustainable CX framework that drives revenue, retention, and scale. About the Author Kia Puhm is an entrepreneurial executive with 21 years of experience leading strategic corporate initiatives. She has held executive positions in customer success, services, and support at companies such as: Oracle, Eloqua, Adobe (Day Soware), Intelex Technologies, and Blueprint Soware Systems. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Her methodology provides clients with a disciplined and sustainable approach to increasing customer lifetime value & loyalty.

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