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Uberflip: a Case Study in Scaling Customer Success

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Issue link: https://customer-success.getamity.com/i/615546

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Uberflip: a Case Study in Scaling Customer Success 2 Highlights Situation Uberflip, a fast growing content experience management company, needed a better way to manage its 1,700+ customers. In particular, it wanted to implement an efficient system to prioritize account management so it could focus on higher-revenue customers. Solution Amity provides Uberflip with extensive and real-time insight and information about the health of its customers. This makes it easy for Uberflip to identify potential problems before they become critical, and capitalize on opportunities to better serve large customers. Impact Uberflip has embraced a focused and structured approach to drive customer success and better customer engagement, while dramatically reducing churn. Engagement – in terms of the number of customers we're able to connect with in a given month – has gone up dramatically since implementing Amity. And it's entirely a result of the increased visibility we have into which customers need our attention and why. Sam Brennand, Director of Customer Success, Uberflip " Increased customer engagement Reduced churn 1,700+ Customers How healthy are your customers? ? Situation Solution Impact

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