View This Resource

First Name
Last Name
Thank You!
Error - something went wrong!

The ROI of Customer Success Software

February 5, 2016 Amity Team

For fast-growing SaaS companies, it is easy to focus on new customers. When someone makes a purchase, it means the value of your product is resonating and your marketing and sales efforts are driving conversions.

But as much as new customers are rewarding, it is equally important to take care of existing customers. While it is easy to assume they will remain happy and loyal, it is a serious mistake to take customers for granted. In a competitive world, there are too many alternatives for customers who start to have doubts about their current provider.

The financial importance of existing customers is why companies need to make an investment in a customer success platform, a powerful tool that drives trial conversions, retention, loyalty and more product sales.

Request a Demo

About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Follow on Twitter More Content by Amity Team
Previous Flipbook
Success Plan Template for Customer Success Teams
Success Plan Template for Customer Success Teams

Next Flipbook
Uberflip: a Case Study in Scaling Customer Success
Uberflip: a Case Study in Scaling Customer Success

Uberflip, a fast growing content experience management company, needed a better way to manage its 1,700+ cu...