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What steps specific to the field should you take when hiring a new Customer Success Manager? With the CSM hiring process described here, you'll be able identify the perfect candidate for your team.
The financial importance of existing customers is why companies need to make an investment in a customer success platform, a powerful tool that drives trial conversions, retention, and loyalty.
Uberflip, a fast growing content experience management company, needed a better way to manage its 1,700+ customers. In particular, it wanted to implement an efficient system to prioritize accounts.
Regardless of the size of your company, this model provides guidelines for when to implement a customer success solution, hire your first customer success manager (CSM).
To help you quickly reduce churn, we put together a list of 10 tactics. It is by no means definitive, but we hope it offers insight, tips and guidance that can be quickly and easily put into action.
Nulogy, with customers from various disciplines with differing skill sets, needed a system for their Technical Account Management team to track all customer facing activity.
In this guide, we cover the necessary components of a business case through the lens of a customer success executive and identify the critical questions you need to be prepared to answer in detail.
In a competitive world, attracting new customers is a major accomplishment but it is just the beginning of what will hopefully be a long-term relationship.
In this eBook, we will look at how SaaS companies should gather knowledge of their customers and, as important, how to leverage this information to develop strong and long-lasting relationships.