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Time to Turn Your Customer Service into Customer Success

December 7, 2017

What do you and your firm need to know to make the transition to Customer Success? Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals, and lower churn. The era of the “Transactional Engagement Relationship” with Customers is rapidly being replaced by the “Continuous Engagement Relationship” known to us as Customer Success.

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How to Define Your Key Customer Success Metrics And Goals
How to Define Your Key Customer Success Metrics And Goals

Customer success needs to be data-driven and tied to the company and key metrics should focus on client out...

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How to Create a Customer Engagement Strategy
How to Create a Customer Engagement Strategy

Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of...