Responsible customers take initiatives to get more out of your solution. Such customers take control of their experience, and they are eager to grow with you. Sounds wonderful, doesn't it? If you're not there yet, don't panic. It takes some conscious efforts to nurture highly responsible customers. In this webinar you will learn: • What the blueprint to a flawless Customer Business Review (aka QBR) looks like • How do the best CSMs leverage QBRs to create responsible customers • What is a maturity model, and how to develop your own and introduce it in QBRs
See the slides here!