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How To Build An Early Warning System

September 24, 2018 Amity Team

In the battle against churn, not early always means late. The thing is, there’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is an essential step in implementing customer health to identify risk and opportunity at scale. Curious about how to build such a system? Learn how to:

• Manage your entire customer base with a consistent health scoring system and ongoing health check-ins

• Oversee high-touch and low-touch portfolios with an automated monitoring system

• Drive consistency and gain visibility into the performance of your Customer Success team at scale

• Become more proactive with a data-driven approach to retention and expansion

 

Get the slides here! 

About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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