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How to Scale Your Customer Success Team

June 21, 2018 Amity Team

When customer success efforts pay off, they leave you with an interesting problem: more customers to manage, and the need to grow your team accordingly.

A hurdle that customer success teams face is that of scaling from a budget and business-model standpoint, while still providing a consistent customer experience.

Adding headcount linearly doesn’t work, and there’s no secret CSM-to-customer ratio.

To make sure you’re neither understaffed nor inefficient, there are, however, some strategies you can follow.

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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