×

View This Resource

First Name
Last Name
!
Thank You!
Error - something went wrong!

How to Define Your Key Customer Success Metrics And Goals

December 7, 2017

Customer success needs to be data-driven and tied to the company and key metrics should focus on client outcomes and satisfaction. Team goals have the most impact and drive positive behaviors when they are based on solid, well-defined KPIs. If you want your customers to be so successful that they'll renew, expand, and advocate for you, your success KPIs need to be clear, smart, and concrete.

Get the slides here!

Previous Video
Customer Success: How to Drive Efficiency
Customer Success: How to Drive Efficiency

Automating success plays is a strong and reliable way to increase your efficiency while driving transparenc...

Next Video
Time to Turn Your Customer Service into Customer Success
Time to Turn Your Customer Service into Customer Success

What do you and your firm need to know to make the transition to Customer Success? Getting closer to and ...