Outstanding customer success managers direct all of their efforts towards one thing: maximizing value. The reason why is quite simple, achieving outcomes is synonymous with increased adoption and retention rates. By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered.
You best tool to initiate these discussions: QBRs.
This webinar digs into the topic of value-oriented conversations and teaches you how to incorporate them into your QBR workflow.
Once you've watched Irit's presentation, remember to download the step-by-step guide to capturing your client's business outcomes!
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