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How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles

July 19, 2018 Amity Team

Live chat can be scary, especially for small customer success teams looking to scale and grow their operations.

At Help Scout, Mo McKibbin and her 5-person team discovered a few strategies for scaling live chat to tackle their biggest challenges— without reducing the quality, speed and efficiency of their support. 

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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