When you’re focused on acquiring more customers month on month and onboarding them into your product, it’s painful to see a significant chunk of your existing customers churn away - taking a swing at your total recurring revenue while they’re at it.
But there are a lot of questions surrounding churn. For instance, is all churn evil or can it sometimes be necessary, or even good? Is your sales process and value proposition what’s causing churn in the first time? Is your product even able to scale with your growing customers? How do you know it’s time to invest more efforts into your Success and Support departments?
Backed with benchmark data from over 7,000 SaaS companies, this webinar will bring answers to these questions to help you better understand your business and your churn rate. We’ll take this a step further by discussing some strategies and tactics you can implement today to reduce churn and recover revenue better.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team