View This Resource

First Name
Last Name
Thank You!
Error - something went wrong!

A Framework to Visualize Customer Success Performance Data

May 16, 2018

Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer Success Analyst at Mode, shares a framework you can adopt to analyze and visualize Customer Success performance. Using interactive 3D charting, we discuss how to measure your performance as a CSM - and that of your team - focusing on Retention Rate, Expansion MRR %, and NPS.


View the slides here!

Previous Video
The Art and Science of Effective Customer Onboarding
The Art and Science of Effective Customer Onboarding

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a ...

Next Video
Personalizing One-To-Many Customer Success
Personalizing One-To-Many Customer Success

In this webinar, we cover: • How to design the program • Automated touch-points • Balancing automation and ...