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The Customer Success Manager role is a challenging one. These individuals will be facing both internal teams and external customers, trying to strike a happy balance between both while making the...
Read on to find out more about issues that might pop up in a typical unsuccessful QBR and tips on overcoming these issues.
While renewals and churn are both important metrics you should be evaluating for long-term success, they are not the only ones you should keep an eye out for.
From base salary to variable compensation and bonuses, there are many ways a CSM can be compensated for their work. Read more to understand what a fair Customer Success Manager salary should look like
Customer Success isn’t an easy job. As a leader, it’s your responsibility to motivate the team to overachieve for customers.
On top of the skills and qualities a CSMs should always possess, there are some dominant traits to look for based on the specificity of your business. Here are qualities to look for when hiring a CSM.
More and more new grads are looking at the industry as an opportunity to have a real impact and jumpstart their careers. Here are 10 blog posts that every new CSM should read.
Being a terrific CSM isn't enough to make you a great leader. If you want to grow into a Director or VP of Customer Success, make sure you’ve got (or build) skills in these 5 areas.
So you have decided to take the leap and switch companies. Now, what!? Below are 8 steps that will help you transition smoothly while making yourself valuable as rapidly as possible.
Managing a team is never an easy task. Customer Success leaders take responsibility for delivering advice and career development opportunities to their teams; hiring and onboarding; and much more.
What’s the secret to great customer success? It starts with great customers – the ones that realize true value from your solution, provide invaluable product feedback and are the most vocal advocates.
There are many things that you can do to help your Customer Operations Organization run at peak efficiencies. Below are three simple steps to get you started down the journey of operationalizing.
Do you think it’s impossible to set-up an efficient, consulting focused onboarding program for your smallest SaaS customers? Think again.
As a Customer Success Manager, there’s a lot you can do to take ownership of your schedule and do what needs to get done. Take a look at these time-management techniques for Customer Success Managers.
Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.
A key performance indicator is a measurement of your team’s most essential goals and objectives. Take a look at these general guidelines on building your own KPIs for your Customer Success team.
A fallout of the ‘digital age’ for businesses and Customer Relationships is that while we can now communicate with others faster and more efficiently than ever before, we are doing so with less care.
We asked 10 Customer Success Leaders with proven track records of building and growing thriving Customer Success Organizations "what's one piece of advice you wish you'd been given when you started?"