[Infographic] The 4 Stages of Scaling Customer Success

March 20, 2017 Amity Team

The 4 Stages of Scaling Customer Success Operations It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

As your SaaS company matures and goes through the different stages of growth, Customer Success should be evolving rapidly. From the size of the Customer Success team to its priorities and technology stack, you should always be re-evaluating the processes you've put in place.

About the Author

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
Follow on Twitter More Content by Amity Team

Empowering One Another - Marketing and Customer Success

Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marke...

What's The Best Way To Handle Software Outages?

When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate t...

No thanks

Amity's Customer Success Hub - The destination site for Customer Success professionals.

[Infographic] The 4 Stages of Scaling Customer Success

About the Author

Previous Article

Next Article

[Infographic] The 4 Stages of Scaling Customer Success

About the Author

Previous Article

Next Article

Other content in this Stream

We all know that an organization is not going to be fully successful until customers are put at the core of the business. One of the factors that will lead to a company's success is to make sure...

It’s no secret that building a startup can be a difficult task. This is partially due to the fact that team dynamics aren’t always clearly defined.

The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to ha..

We can think of relatively few cross-functional relationships that have more of an impact on a customer’s long-term success than the relationship between Customer Success and Sales.

While being in early stages of determining market fit is extremely exciting, measuring and understanding where things are working can also be just as nerve-wracking.

Customer Support, as it is traditionally seen, is obsolete. If you gasped at this statement and tell me that there is always going to be a need for such a reactive group, let me offer you this.

Sharing your product roadmap with customers is key, but it can be difficult to do so without conjuring up dates and features which will certainly change on the way.

Two terms often used in similar contexts, but the roles they define could not be any more different. Check out this handy infographic to see the major differences the two disciplines encompass.

Here are 6 quick lessons for your Customer Success Game Plan at the startup stage, when winning customers is a priority and teams are doing a bit of everything (and anything).

High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. Here are some of some common sales strategies that lead to high churn rates.

At no time is coordination and collaboration between Sales and Customer Success more critical than immediately following a sale, when the vision the customer purchased needs to become reality.

Company culture has a profound effect on your customer’s experience and your CSM’s ability to “practice” Customer Success. But a customer focused value statement is not enough.

Customer Success can not only power retention and expansion, but it will also allow your Sales team to acquire new business more efficiently. Here's how a CS organization will get you more logos.

From collaborating with Sales to preparing your first customer calls, here are some best practices to help you navigate your first few days with a new customer.

Every marketplace has its gaps or customer pain points. Any new entrant to a market will have to scour the market for existing gaps and attempt to fill them with their business.

Many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In return, this impedes their ability to scale. Here's how to get started.

This is a key lesson for you to learn. You should be listening to your customers twice as much as you speak back to them.

Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marketing can improve its messaging and targeting strategies to attract better customers.

When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.