[Infographic] The 4 Stages of Scaling Customer Success

We all know that an organization is not going to be fully successful until customers are put at the core of the business. One of the factors that will lead to a company's success is to make sure...

It’s no secret that building a startup can be a difficult task. This is partially due to the fact that team dynamics aren’t always clearly defined.

The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to ha..

We can think of relatively few cross-functional relationships that have more of an impact on a customer’s long-term success than the relationship between Customer Success and Sales.

While being in early stages of determining market fit is extremely exciting, measuring and understanding where things are working can also be just as nerve-wracking.

Customer Support, as it is traditionally seen, is obsolete. If you gasped at this statement and tell me that there is always going to be a need for such a reactive group, let me offer you this.

Sharing your product roadmap with customers is key, but it can be difficult to do so without conjuring up dates and features which will certainly change on the way.

Two terms often used in similar contexts, but the roles they define could not be any more different. Check out this handy infographic to see the major differences the two disciplines encompass.

Here are 6 quick lessons for your Customer Success Game Plan at the startup stage, when winning customers is a priority and teams are doing a bit of everything (and anything).

High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. Here are some of some common sales strategies that lead to high churn rates.

At no time is coordination and collaboration between Sales and Customer Success more critical than immediately following a sale, when the vision the customer purchased needs to become reality.

Customer Success can not only power retention and expansion, but it will also allow your Sales team to acquire new business more efficiently. Here's how a CS organization will get you more logos.

From collaborating with Sales to preparing your first customer calls, here are some best practices to help you navigate your first few days with a new customer.

Every marketplace has its gaps or customer pain points. Any new entrant to a market will have to scour the market for existing gaps and attempt to fill them with their business.

Many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In return, this impedes their ability to scale. Here's how to get started.

This is a key lesson for you to learn. You should be listening to your customers twice as much as you speak back to them.

Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marketing can improve its messaging and targeting strategies to attract better customers.

When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.