Trisha Armeña

Trisha is a Digital Marketing Intern at Amity, who will begin to pursue her HBA degree in the fall. She is passionate about creative design, social media, and technology, and is completely obsessed with avocados.

  • Is It The Right Time to Upsell to Your Customer?

    Is It The Right Time to Upsell to Your Customer?

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  • Should Customer Success Managers be product experts?

    Should Customer Success Managers be product experts?

    Reality is, people aren’t talking enough about the other elephant in the room, the dynamic between Customer Success and Product. Have you ever wondered, “Should CSMs also be product experts?”

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  • Customer Success in B2B vs B2C and why it's important to you

    Customer Success in B2B vs B2C and why it's important to you

    In this issue of the SaaS Tattler, we’ll be comparing and contrasting Customer Success in B2B vs. Customer Success in B2C, and shedding some light on the latter topic in general.

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  • Customer Success: What Customers (Really) Think About You

    Customer Success: What Customers (Really) Think About You

    As a CSM, the following thought has likely crossed your mind a few, well, hundred times: “How am I perceived by my clients?” Truth be told, there isn’t necessarily a clear, concrete answer to this.

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  • Identifying Red Flags in Customer Success

    Identifying Red Flags in Customer Success

    Churn. There are over a million words in the English dictionary, and yet it’s every SaaS professional’s least favourite one.

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