Simon Cooper

Simon has over 10 years helping clients achieve their goals through the use of software. Having previously lead Customer Success teams in London, Europe and New York City, Simon now runs his own business Kupr Consulting working with SaaS companies to improve their Customer Success teams and processes. You can also find Simon on LinkedIn and Twitter.

  • Your Enterprise client has just asked for financial compensation, what could you do?

    Your Enterprise client has just asked for financial compensation, what could you do?

    At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. Aside from the pure financial...

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  • Danger Points in a Client Journey and How To Mitigate Them

    Danger Points in a Client Journey and How To Mitigate Them

    Many companies place a lot of emphasis on performing a timely and smooth onboarding. For some platforms, onboarding can be quite a technical affair taking months to complete

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