Mathilde Augustin

Mathilde is the Manager of Digital Marketing at Amity. After moving from France to complete a degree in Political Science from McGill University, she made her way to Toronto in order to pursue her passion for Marketing and Tech.

  • 4 Times the World Cup Summed Up Our Life as a CSM

    4 Times the World Cup Summed Up Our Life as a CSM

    The World Cup is now behind us. What happened onscreen sometimes reminded us of what we were doing in our daily lives as a customer success manager.

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  • What Customer Success Managers Need to Know About the GDPR

    What Customer Success Managers Need to Know About the GDPR

    For Customer Success organizations, the EU GDPR translates into an obligation to closely monitor where their customer data is stored and how it's used.

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  • Your Guide to Building a Career in Customer Success

    Your Guide to Building a Career in Customer Success

    It’s easy to see the appeal of pursuing a career in the field of Customer Success. A lot goes into building a successful career as a Customer Success Manager, let's look into what it takes.

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  • What a Customer Success Manager's Salary Looks Like

    What a Customer Success Manager's Salary Looks Like

    From base salary to variable compensation and bonuses, there are many ways a CSM can be compensated for their work. Read more to understand what a fair Customer Success Manager salary should look like

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  • 8 Tips & Tricks From a Customer Success Expert

    8 Tips & Tricks From a Customer Success Expert

    Maheen Memon is the Director of Customer Success at Nulogy. Throughout her career in Customer Success, she’s had the opportunity to pick up some life-saving best practices.

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  • Amity Announces New EU Data Center

    Amity Announces New EU Data Center

    For Customer Success organizations, the GDPR translates into an obligation to closely monitor where and how their customer data is stored and used. Non-compliance penalty fines can go up to 2€ million

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  • Inside Customer Success: Uber Eats

    Inside Customer Success: Uber Eats

    Amity sat down with Karin Ronde, Manager of Client Success at Uber Eats to ask her about all things Customer Success. Read our interview with Karin to find out where Uber Eats Customer Success started

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  • Inside Customer Success: Jobber

    Inside Customer Success: Jobber

    Amity sat down with Justine Burns, Director of Customer Success at Jobber, to talk all things Customer Success and found out how she maintained a strong culture of empathy at scale.

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  • 2017 Rewind: Your Customer Success Playlist

    2017 Rewind: Your Customer Success Playlist

    The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!

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  • How to Get a Hold of Your MIA Customers

    How to Get a Hold of Your MIA Customers

    Customer Success is all about engaging with your customers when needed. Here are some useful tips to get unresponsive customers to finally get back to you and return your emails and calls.

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  • Quarterly Business Reviews: Nightmares Edition

    Quarterly Business Reviews: Nightmares Edition

    QBRs are formal meetings during which CSMs and Customers review goals, formulate a forward plan, and agree on action items that will drive success. Here's what not to do at Executive Business Reviews.

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  • How Productive Customer Success Managers Organize Their Time

    How Productive Customer Success Managers Organize Their Time

    Tailor your time management techniques to your personality, business, and even learning style. Below are some things to keep in mind as you reclaim control in what can seem like day-to-day chaos.

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  • A Guide to Building Customer Success Emails with Amity

    A Guide to Building Customer Success Emails with Amity

    Amity's email templates and rules engine are the power couple of proactive Customer Success Management. Learn how to create beautiful email templates to drive adoption and reduce churn at scale.

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  • Inside Customer Success: HelloSign

    Inside Customer Success: HelloSign

    Amity sat down with Maranda Dziekonski, Vice President of Customer Operations at HelloSign, to chat about all things Customer Success: data, churn, team management, expansion, and much more.

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  • Hiring the Perfect CSM for Your Business Model

    Hiring the Perfect CSM for Your Business Model

    On top of the skills and qualities a CSMs should always possess, there are some dominant traits to look for based on the specificity of your business. Here are qualities to look for when hiring a CSM.

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  • How Customer Success Gets You to Product/Market Fit

    How Customer Success Gets You to Product/Market Fit

    There are three core advantages to implementing a Customer Success team early on to help you reach Product/Market Fit and get into a successful scaling phase.

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  • 10 Must-Read Articles for Junior Customer Success Managers

    10 Must-Read Articles for Junior Customer Success Managers

    More and more new grads are looking at the industry as an opportunity to have a real impact and jumpstart their careers. Here are 10 blog posts that every new CSM should read.

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  • How Customer Success Helps Sales Secure New Business

    How Customer Success Helps Sales Secure New Business

    Customer Success can not only power retention and expansion, but it will also allow your Sales team to acquire new business more efficiently. Here's how a CS organization will get you more logos.

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  • How to Kick Things Off with Your Customers

    How to Kick Things Off with Your Customers

    From collaborating with Sales to preparing your first customer calls, here are some best practices to help you navigate your first few days with a new customer.

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  • How Would You Die On Game Of Thrones?

    How Would You Die On Game Of Thrones?

    While it appears that all men must die on Game of Thrones, not all customers must churn. The battle against churn is not easily won, but Customer Success Managers are constantly arming themselves.

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