The Customer Success Road: Where to Start?
Recognizing the need for a customer success program and actually working on implementing one are two completely different stories. Even if you see the merits, you will eventually face your roadblocks.
3 Sales Strategies That Are Fuelling Your Churn Rate
High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. Here are some of some common sales strategies that lead to high churn rates.
Data is the Path to Sales for SaaS Providers