What To Look For When Hiring a Customer Success Manager
I spend the majority of my time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them. This is what I’ve learned…
Running a Terrific Customer Meeting (Before, During, and After)
Does Engagement Have an Absolute Value?
Tracking customer engagement can be tricky, how do you give engagements a value when users can reach out for positive or negative reasons? We asked our CCO about the absolute value of engagement.