Louise Philp

Louise is the Chief Customer Officer at Amity. She spends the majority of her time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them.

  • What To Look For When Hiring a Customer Success Manager

    What To Look For When Hiring a Customer Success Manager

    I spend the majority of my time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them. This is what I’ve learned…

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  • Running a Terrific Customer Meeting (Before, During, and After)

    Running a Terrific Customer Meeting (Before, During, and After)

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  • Does Engagement Have an Absolute Value?

    Does Engagement Have an Absolute Value?

    Tracking customer engagement can be tricky, how do you give engagements a value when users can reach out for positive or negative reasons? We asked our CCO about the absolute value of engagement.

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