Beyond Email: Ideas for Tech-Touch Customer Success
It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes. Here are some alternatives to email for your One-to-Many customer success program.
What Makes a Great Customer Success Leader?
Being a terrific CSM isn't enough to make you a great leader. If you want to grow into a Director or VP of Customer Success, make sure you’ve got (or build) skills in these 5 areas.