Driving Revenue Through Customer Segmentation
When customers reach their goals using your product, they are being successful and, as important, they are seeing such a good return on investment they want to to do more with it.
How Business Maturity Plays Into Your Expansion Strategy
This concept of continual development is described as “business model maturity” because the customer evolves or matures as they use your product.
How To Keep Customers Motivated and Focused
The customer journey is a “roadmap” that takes the customer from point A to point B - from where they are today to where they will be in the future with the use of your product.
Use Benchmarking to Demonstrate Value and Slim Down That Churn Rate
To show customers how well your product is performing, it is important to provide them the metrics. We are talking about benchmarks on how they are currently doing and where they should ideally be.
Be a Strategic Partner to Win & Retain Revenue
It is the customer experience that determines revenue. You need to listen to what the customer wants to achieve, and then help them achieve it.
Top Renewal Challenges: The Numbers Tell the Story
In a world in which churn is a reality, SaaS companies need to be aware about why customers leave so they can develop well-defined strategies and tactics to retain them.
Measuring Customer Health: A Guidance and Feedback System
For SaaS companies, it is difficult, if not impossible, to assist every customer at every point in their journey when the business is continually growing faster than resources.
Establishing Roles and Responsibilities to Drive Customer Success
The best way to make this happen is through an account coverage model, which provides clarity about roles and responsibilities to support and drive the customer journey.
Your Secret to Success - Lies Within Your Customer’s Journey
What’s the key to success for SaaS companies? It’s happy customers who receive a lot of value from your service. And the best way to make that happen is developing a customer journey.