Jim Berardone

Jim Berardone is an entrepreneurial executive with over 20 years of experience leading new technology companies. Currently, he is the Chief Customer Officer at OnlyBoth where he focuses on customer success and value creation. When off duty, he mentors entrepreneurs, teaches a product management course for master’s students at Carnegie Mellon University, and assists the customer success community in Pittsburgh PA. In all the above, he promotes using a customer-centric view of the customer’s journey, experience and desired outcomes to achieve success.

  • Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Some techniques that customer success executives can use to help CSMs be equipped for strategic conversations with key customer accounts.

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  • 5 Tips to Help Customers with Goal-Setting in 2017

    5 Tips to Help Customers with Goal-Setting in 2017

    Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and value.

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  • 7 Strategies to Benchmark SaaS Customers to Success

    7 Strategies to Benchmark SaaS Customers to Success

    The comparative insights from customer benchmarking motivate customers to make changes that produce better outcomes with their solutions and helps Customer Success Managers to deliver value.

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