Jeremie Bacon

Jeremie is the Co-Founder & CEO of Synap Software Labs. As an entrepreneur, angel investor, and seasoned software executive he has been building SaaS companies since the early 2000s. When not at work, he can be found chasing his wife and 4 children, reading, or eating piles of donuts to power his ultramarathons and other endurance races.

  • Three Truths Proving Why Companies Should Be Customer-Centric

    Three Truths Proving Why Companies Should Be Customer-Centric

    Customer-Centric Companies seek to understand the world through their customers' eyes. Organizations that achieve this level of customer engagement are more innovative and more profitable.

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  • Using Software and Savvy to Create Relationship Intelligence

    Using Software and Savvy to Create Relationship Intelligence

    Because customers have come to expect their vendors to know a lot about their behaviors and preferences, they also expect them to live up to increasingly higher standards of service and engagement.

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  • How Measuring Customer Returns Leads to Higher Profitability

    How Measuring Customer Returns Leads to Higher Profitability

    In this post, I’ll share some of what I learned from their book and my own experience of implementing programs to measure and improve ROC.

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