User Adoption & The 20-Year Renewal
Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? If you sell SaaS, this not only doable, but it should be your goal from the very beginning
Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook
It's time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. Develop a powerful adoption playbook.