James Scott

James Scott is Strategy Consultant with CSM Practice and loves nothing more than helping companies deliver extraordinary customer experiences. If you have a question about Customer Success strategy, feel free to send an email to info@csmpractice.com, reach out on LinkedIn or Facebook, or sign up for CSM Practice's newsletter.

  • The Anatomy of an Unsuccessful Quarterly Business Review

    The Anatomy of an Unsuccessful Quarterly Business Review

    Done right, Quarterly Business Reviews can be a great vehicle for delivering value and an incredibly powerful checkpoint during your customer’s overall journey to success.

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