James Burbank

James D. Burbank has spent years in the trade show industry, seeing how businesses from all over the world engage with their customers. He is currently the Editor-in-chief at BizzMarkBlog.

  • Customer Success in the Business-to-Government Sector

    Customer Success in the Business-to-Government Sector

    There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.

    Read Article
  • Are Your Sales Hampering Your Customer Success Team?

    Are Your Sales Hampering Your Customer Success Team?

    Read Article
  • How Your Customer Success Team Can Help With Account-Based Marketing

    How Your Customer Success Team Can Help With Account-Based Marketing

    If your company has a customer success team and you plan on incorporating account-based marketing as part of your strategy, it would be pure madness not to have these two departments working together.

    Read Article
  • Why Terminator Will Never Really Nail Customer Success

    Why Terminator Will Never Really Nail Customer Success

    To truly understand the phenomenon of customer service and Customer Success automation, we need to go way back, to the age when diesel-powered machines finally started replacing steam-powered ones.

    Read Article
  • 4 Lessons Kanye Taught Us About Customer Happiness

    4 Lessons Kanye Taught Us About Customer Happiness

    Kanye can teach us more about Customer Happiness in his "market" and his potential "market" than any celebrity living today.

    Read Article
  • loading
    Loading More...