Customer Success in the Business-to-Government Sector
There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.
Are Your Sales Hampering Your Customer Success Team?
How Your Customer Success Team Can Help With Account-Based Marketing
If your company has a customer success team and you plan on incorporating account-based marketing as part of your strategy, it would be pure madness not to have these two departments working together.
Why Terminator Will Never Really Nail Customer Success
To truly understand the phenomenon of customer service and Customer Success automation, we need to go way back, to the age when diesel-powered machines finally started replacing steam-powered ones.
4 Lessons Kanye Taught Us About Customer Happiness
Kanye can teach us more about Customer Happiness in his "market" and his potential "market" than any celebrity living today.