Gilda Leicer

Gilda is a Customer Success evangelist with a great passion for developing partnerships and helping organisations meet strategic goals. With over 12 years of experience working with enterprise SaaS solutions, she has a wealth of industry knowledge, and over the past 3 years her work has focused on building Customer Success within her organisation.

  • 6 Building Blocks of Long-Lasting Customer Relationships

    6 Building Blocks of Long-Lasting Customer Relationships

    Remember that a solid customer relationship will drive loyalty and high levels of retention. These 6 building blocks of long-lasting customer relations will help you keep the right focus.

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  • 5 Tips for Balancing Strategic and Operational Delivery

    5 Tips for Balancing Strategic and Operational Delivery

    A CSM is responsible for their customer's satisfaction. Because of this, they often fall into firefighting tendencies related to operational deliveries, and neglect higher level strategy delivery.

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