6 Building Blocks of Long-Lasting Customer Relationships
Remember that a solid customer relationship will drive loyalty and high levels of retention. These 6 building blocks of long-lasting customer relations will help you keep the right focus.
5 Tips for Balancing Strategic and Operational Delivery
A CSM is responsible for their customer's satisfaction. Because of this, they often fall into firefighting tendencies related to operational deliveries, and neglect higher level strategy delivery.