Elakkiya Sivakumaran

Elakkiya Sivakumaran is a Technical Writer at Amity. She enjoys interdisciplinary writing (who said English, Classical Studies, and Psychology can't mix?) and learned almost everything she knows about English grammar from high school Latin. She is currently studying English and Classical Studies at the University of Waterloo.

  • Customer Success Personas and How to Leverage Them

    Customer Success Personas and How to Leverage Them

    Sales and Marketing aren't the only teams that can use personas to understand customers better. Customer Success personas can benefit your team and the rest of your company with comprehensive profiles

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  • Meet The Avengers of Customer Success Software Implementation

    Meet The Avengers of Customer Success Software Implementation

    To implement a new CS software, there are some vital people you want on your team to make sure it's a success: the buyer, your CTO, system administrators, a dev, end users, and a project manager.

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  • A Day in the Life of a CSM Hero: a comic

    A Day in the Life of a CSM Hero: a comic

    CSMs face many different challenges everyday. These comics can help you relate to other CSMs and learn the tactics to tackle those challenges and make your customers more successful!

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  • How to Write a Compelling Customer Success Job Posting

    How to Write a Compelling Customer Success Job Posting

    This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates.

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  • 7 Questions to Ask Before Implementing a Customer Success Platform

    7 Questions to Ask Before Implementing a Customer Success Platform

    In B2B, purchasing new software is complex and takes time, especially in a new field like Customer Success. Luckily, we have a 7-point checklist to help you make the most informed decision!

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  • 6 Tips and 5 Predictions for the Customer Success Industry

    6 Tips and 5 Predictions for the Customer Success Industry

    Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

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  • Building Customer-Centricity into Your Organization

    Building Customer-Centricity into Your Organization

    In the SaaS world, customer-centric thinking is critical. It ensures your customers are at the front of your organization at every stage and gives customers a more positive experience.

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