Ed Powers

Ed Powers runs Service Excellence Partners, a company on a mission to increase customer loyalty and business performance in the cloud computing industry. The firm helps clients diagnose root causes across the enterprise and then helps systematically improve products, processes, management systems and customer experiences. Their innovative Mindful Customer Experience Design incorporates the latest advances in neuroeconomics to help clients build customer trust and loyalty at scale. To learn more, visit www.se-partners.com or call (970) 235-0078.

  • Loyalty Begins With a Value Proposition

    Loyalty Begins With a Value Proposition

    Reduce churn and keep your Customer Success team from wasting efforts on accounts acquired through an unclear value proposition. Start building a loyal customer base with a refined value proposition.

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  • Should You Rely on Your Logic or Intuition?

    Should You Rely on Your Logic or Intuition?

    The vast majority of business leaders espouse data-driven decision-making, but blind reasoning can be dangerous.

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  • Refining Your Value Proposition

    Refining Your Value Proposition

    Learning is essential in any business. This is especially true for early stage companies that are still defining themselves. In addition to making customers happier and more successful, your...

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  • Customer Relationships: When They Start Right, They Stay Right

    Customer Relationships: When They Start Right, They Stay Right

    Managers intuitively recognize new customer relationships should start on a positive note. Creating a beneficial customer experience, especially at the very beginning.

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