Dana Niv

Dana is a leading expert on best practices in the content marketing and social media marketing world. She holds a BA (Hons) in International Strategic Management from Edinburgh Napier University, rides a scooter to work and brings her dog to the office.

  • Why Every CSM Is Missing Out for Not Being an Employee Advocate

    Why Every CSM Is Missing Out for Not Being an Employee Advocate

    An advocacy program can be especially advantageous for employees in customer-facing roles such as customer success managers (CSMs).

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