[Webinar] Scaling Customer Success: Strategies for Account Segmentation

October 23, 2015 Amity Team

November 10 at 1pm ET / 10am PT

Effective strategy in a SaaS business often means offering different service levels to different customer segments. However, it is often not obvious where to draw the lines. What are the right criteria to use for segmentation? What are the types of services to offer? How to organize to delivery these services economically?

Ed Powers and Joshua Robitaille will share their lessons learned developing the segmentation strategy used at SurveyGizmo today.

Featured Presenters

Ed Powers, Principal at Service Excellence Partners

Ed Powers specializes in getting companies from concept to market and growing a loyal customer base through superior execution. Ed has led operations at multiple start-ups and early stage companies from software to luxury travel to business services and training.

Joshua Robitaille, On-Boarding Support Manager at SurveyGizmo

Joshua Robitaille has led the growth of SurveyGizmo over the past 5 years by directing a great customer experience. Joshua's strategic ability to know what it takes to help potential customers become purchasing customers has helped define customer success at SurveyGizmo.

View the Webinar Recording and Slides.

About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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