October 28 at 1pm ET / 10am PT
Owning customer outcomes is the goal in customer success. One of the best ways to help the customer achieve their intended outcomes is to proactively manage customer adoption at each stage of the customer journey.
Jessica Weisz, Chief Client Officer at SoapBox, will share her expertise in driving customer adoption, and teach you the art of nudging, providing strategic counselling or simply making the customer accountable, throughout the customer lifecycle.
Jessica is passionate about how new ideas can drive positive change and the power of a community. At SoapBox, Jessica’s singular focus is on making sure clients obtain value from their engaged innovation program. Jessica’s background is in management consulting, customer experience and change management at McKinsey & Company and BMO Financial Group.
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