SaaS Tattler Issue 15

June 27, 2014 Pam McBride

Top SaaS Insights of the Week:

SaaS Growth

“Churn. The archenemy of any SaaS company. No metric causes more sleepless nights and receding hairlines.” So how do you slay the churn beast? The team at Baremetrics equips you with the right tools.

Jason Lemkin and others contribute to this Quora discussion on how a startup should approach lead generation for a SaaS product that sells in the $99-$499/month range in What are some best practices for SaaS lead generation? We like free ideas!

Customer Experience/Relationships/Success

Kerry Bodine proves that you can ignite a customer centric culture with customer insights. “Corporate cultures don’t flip overnight. But sharing customer insights can spark a change towards customer-centricity by helping your employees feel a stronger connection to customers.”

There might be more than 6 Customer Success Principles – but these 6 are easy because you learned them all in pre-school! “The reality is, all you need to know about top notch customer service comes down to 6 things you learned in pre-school. Yes, it is that easy which is why it always astounds me when organizations just can’t get it right.”

Your team or organization can learn a lot about user onboarding by simply flipping through how other organizations do it on User Onboarding. This one is about Slack “Simply put, if Slack’s first-run experience was an Olympic medal, it would be gold. The level of detail, personality, and ingenuity is basically without parallel. Take notes on this one!”

Super SaaS Fundings of the Week:

Have you ever clicked on the Crunchbase logo? Did you know it is the business graph and the business world’s answer to Mark Zuckerberg’s social graph? Who knew?!

AnyPerk – One-stop shop for employee perks raised $3M in Seed funding

Webydo – SaaS-based platform to create and manage code free business websites raised $7M in Series B funding

Grand Rounds – A healthcare management platform raised $40M in Series B funding

Transifex – Localization platform that integrates with software development processes to manage translations for digital content received $2.5M in Seed funding

Schoology – User-centric learning management system that makes it easy to create and share academic content received $15M in Series C funding

Newest SaaS Services:

We’ve been featuring BetaList in several of our issues and we found the story of BetaList to be just as phenomenal as the startups they feature. We thought it was worth a share. What do you think the next big app to be discovered is? How may betalists are you on?

And as you know we’ve also been featuring Product Hunt in several of our issues and it was a surprise read in the Origin of Product Hunt to find out that it was built over a weekend!

Another interesting tidbit about Product Hunt by Mattermark – it is quickly becoming the hot new destination for sourcing startup investment opportunities.

BetaList – Track your billable time and expenses, manage your clients and invoices

ClickHook – Sales CRM & Marketing Automation for individuals and small businesses

Trufl – Turn every website visitor into a high value client

Product Hunt

Tulip Retail – Store associate tablet solution/retail customer experience

Works with Nest – Nest opens the door to 3rd party apps

Chartio – Visualize and explore your data


An Infographic of Interest:


Other Great Weekend Reads:

“Switching from one product to another requires effort: the time to learn new software and build new behaviors.” Tomasz Tunguz uncovers the hidden costs of switching products in the consumer web.

Analyzing the technology behind $1B+ valuation private venture-backed companies with CB Insights Tech Stack data.

“I think about businesses models as a vertical line connecting the customer to profit.” Guy Turner of Hyde Park Venture Partners illustrates the business strategy of where and how an entrepreneur chooses to play as a full framework in how to think about startup model strategies.

And in case you missed this post from the Amity blog: The Problem with Predictive Analytics for Customer Success.

And Some Viewing Too:

We recommending watching Benchmarks for *aaS Businesses from, well who else, Tomasz Tunguz.

Want something added to the SaaS 2.0 Tattler – let us know! And let us know your take on the SaaS 2.0 Tattler in general – we’d love your feedback.

Curated by the team at Amity using the outstanding tools provided by Product Hunt, BetaList and Crunchbase. We encourage sharing and subscribing!

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