Many brands simply have no idea what their customers think of them. There is a huge customer gap that needs to be acknowledged. eConsultancy did some research and you may well be shocked at the outcomes.
The very first issue to address in customer success is: what is going on right now with every single customer? Having real-time access to that data alone transforms your strategies for customer adoption. Having customized, automated workflows that allows you to do something about it is a key next step.
But first, check out what most brands think their customer think of them.
Having real-time access to customer data alone transforms your strategies for #CustomerAdoption.
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