Track KPIs that are important to your customer’s outcomes, extending their lifetime with your solution.
The most important thing to understand in any SaaS business is the performance of your customers.
Are they generating more leads?
Are they closing more deals?
Are they reducing operating costs?
Amity announces the addition of CUSTOMER OUTCOME DATA.
While helping SaaS companies better manage their customer’s lifecycle we are clear that when you take responsibility for your customer outcomes you earn a customer for life.
Now you can zero in on specific KPIs that are important to your customer. In the Portfolio app, you can see unique, actionable outcome data for each customer.
The data you can already access in Amity is based on industry best practices for customer success. And now we empower you to proactively manage outcomes for every customer.
After all if you are going to manage the entire lifecycle of each and every customer, you need to understand their business at every level possible.
Once your customer’s unique Customer Outcomes Data have been defined, the user can see and edit values directly from an account profile. The Customer Outcome Data values also appear in columns in the Portfolio app’s account table. Amity supports text, number, and boolean field types.
To learn more about CUSTOMER OUTCOME DATA, contact us at firstname.lastname@example.org.