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How to Boost the Morale of Your Customer Success Team

Working in Customer Success isn't always fun. CSMs lose accounts, deal with customers' frustrations, and graciously handle stressful situations when fires arise. In this blog post, Customer Success expert Nils Vinje shares 4 techniques to help you ensure you're doing your job in boosting your team's morale. 

It’s much easier to keep morale high than repair it later.

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New Manager Checklist: 6 Tips for Being a Good Leader

Customer Success is a relatively new field, which means a lot of individuals who started off as individual contributors have grown with their companies and organizations, and have been propelled to leading an entire team within a short amount of time. New managers face a unique set of challenges, including that of learning a new job altogether. Here's a list of 6 quick tips to make sure you're doing things right. 

You're the person everyone confronts with questions and issues, the one motivating your team while holding them accountable.

 

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The Management Skills You Need to Lead Your Team

Do you have the skills to be a good leader? Like for any job, you might not have 100% of the tools required to be the best team leader yet, but you can work towards acquiring them. This post gives you 11 must-have management skills, and how to add them to your toolbox if they're currently missing. 

In order to be an effective leader, you need more than a good attitude and a little kid’s dream. 

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