While few Customer Success organizations have implemented knowledge management formally, in our experience this kind of content is so valuable that it does get written down somewhere. Our goal is to..

SaaS and other recurring revenue models have three core stages critical to their success – acquiring customers, retaining customers and monetizing customers.

I spend the majority of my time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them. This is what I’ve learned…

At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. Aside from the pure financial...

We all know that an organization is not going to be fully successful until customers are put at the core of the business. One of the factors that will lead to a company's success is to make sure...

One of the most exciting aspects of developing customer success strategies is looking at how Customer Success is integrated with other areas of the organization. Unfortunately, CS often operates in...

Customer onboarding is a unique window of opportunity for a SaaS business. It’s a time when the customer is truly excited and interested in advice and guidance in a way they likely won’t be later on.

The Customer Success Manager role is a challenging one. These individuals will be facing both internal teams and external customers, trying to strike a happy balance between both while making the...

Amity sat down with Julie Perofsky, Customer Success consultant at Winning by Design to ask her about all things Customer Success. Read our interview with Julie to find out where Winning by Design...

Amity sat down with Bradley Liou, Director of Customer Success at Densify to ask him about all things Customer Success. Read our interview with Bradley to find out where Densify Customer Success...

It’s no secret that building a startup can be a difficult task. This is partially due to the fact that team dynamics aren’t always clearly defined.

The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to ha..

In Customer Success, we’re responsible for helping our customers reach their goals by pointing them towards the right tools and resources with the solution we’re supporting to ultimately help them...

Many companies place a lot of emphasis on performing a timely and smooth onboarding. For some platforms, onboarding can be quite a technical affair taking months to complete