About the AuthorMore Content by Nicolas Bergeron
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Most Recent Articles
Top 5 Qualities of a Great Customer Success Manager
The Customer Success Manager role is a challenging one. These individuals will be facing both internal teams and external customers, trying to strike a happy balance between both while making the...
Inside Customer Success: Winning by Design
Amity sat down with Julie Perofsky, Customer Success consultant at Winning by Design to ask her about all things Customer Success. Read our interview with Julie to find out where Winning by Design...
Inside Customer Success: Densify
Amity sat down with Bradley Liou, Director of Customer Success at Densify to ask him about all things Customer Success. Read our interview with Bradley to find out where Densify Customer Success...
How Customer Success Managers Can Avoid Dysfunction Within Startups
It’s no secret that building a startup can be a difficult task. This is partially due to the fact that team dynamics aren’t always clearly defined.
5 Sales to Customer Success Handoff Tips
The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to ha..
What does Goal and Expectation Setting Mean in Customer Success?
In Customer Success, we’re responsible for helping our customers reach their goals by pointing them towards the right tools and resources with the solution we’re supporting to ultimately help them...
Customer Success Metrics
Tracking the proper metrics is essential in understanding how your business is performing. Having proper data, reports and a recurring cadence for analyzing these reports is necessary if you want to..
Danger Points in a Client Journey and How To Mitigate Them
Many companies place a lot of emphasis on performing a timely and smooth onboarding. For some platforms, onboarding can be quite a technical affair taking months to complete
Guest Blogging for Amity!
We are looking for original articles that offer best practices, guides, and tips on the topic of Customer Success. You can write about strategy, processes, data, people or anything you think would..
90 Days In #CustomerSuccess
Building Loyalty: B2B Digital Marketing and Customer Retention Nowadays
Reaching new customers has never been an easy job. It is extremely important to make sure that the customers you’ve already attracted to your company stay with your company
Creating Customer Loyalty with Content Marketing
When it comes to content marketing, the most important goal is facilitating interactions that create loyalty. If you get content marketing right, people will be excited to engage with your brand ov...
The Simple Truth About Churn
Hope this helps you get over your last customer heartbreak, and that you can turn that churn rate frown, upside down.
[Infographic] A Quick Guide to Customer Data
In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.
Customer Success Isn't Just a Feel-Good Name for Account Management
Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.
5 Little Changes that Make a Big Difference in Customer Success
You’ve succeeded at putting a crack Customer Success team in place. They are showing results to your bottom line, adoption is growing and trials are converting. It’s a well-oiled machine – but is...
The Do's and Don'ts of QBRs
Read on to find out more about issues that might pop up in a typical unsuccessful QBR and tips on overcoming these issues.
The Organizational Benefits of Customer Success
As SaaS companies transition into the customer maturity phase of their business, the opportunity arises to proactively secure customers for life by providing them with a superior experience.
Quick Tips for Successful Stress Management
If you are a CSM or manage a CS team, you have the challenging job of retaining customers, looming deadlines, and trying to manage daily stresses. We know you are trying your best but let's face it...
Conflict Resolution Tips for Customer Success Managers