About the AuthorMore Content by Nicolas Bergeron
10 Steps to Building Your Early Warning System
Sep 19 @ 1:00 pm (ET)
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Most Recent Articles
Guest Blogging for Amity!
90 Days In #CustomerSuccess
Building Loyalty: B2B Digital Marketing and Customer Retention Nowadays
Creating Customer Loyalty with Content Marketing
The Simple Truth About Churn
Hope this helps you get over your last customer heartbreak, and that you can turn that churn rate frown, upside down.
[Infographic] A Quick Guide to Customer Data
In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.
Customer Success Isn't Just a Feel-Good Name for Account Management
Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.
5 Little Changes that Make a Big Difference in Customer Success
You’ve succeeded at putting a crack Customer Success team in place. They are showing results to your bottom line, adoption is growing and trials are converting. It’s a well-oiled machine – but is...
The Do's and Don'ts of QBRs
Read on to find out more about issues that might pop up in a typical unsuccessful QBR and tips on overcoming these issues.
The Organizational Benefits of Customer Success
As SaaS companies transition into the customer maturity phase of their business, the opportunity arises to proactively secure customers for life by providing them with a superior experience.
Quick Tips for Successful Stress Management
If you are a CSM or manage a CS team, you have the challenging job of retaining customers, looming deadlines, and trying to manage daily stresses. We know you are trying your best but let's face it...
Conflict Resolution Tips for Customer Success Managers
We’ve all been there, the situations in which ‘the customer is always right’. Dealing with difficult customers can certainly be challenging, and you aren’t always going to see eye-to-eye
Customer Success Personas and How to Leverage Them
Sales and Marketing aren't the only teams that can use personas to understand customers better. Customer Success personas can benefit your team and the rest of your company with comprehensive profiles
Meet The Avengers of Customer Success Software Implementation
To implement a new CS software, there are some vital people you want on your team to make sure it's a success: the buyer, your CTO, system administrators, a dev, end users, and a project manager.
[Infographic] Customer Success Metrics Cheat Sheet
Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.
A Day in the Life of a CSM Hero: a comic
CSMs face many different challenges everyday. These comics can help you relate to other CSMs and learn the tactics to tackle those challenges and make your customers more successful!
[Infographic] 3 Things Every Prospect Wants to Hear
Why should prospects become your customer? You have a great service to offer them and it solves their pain, but someone else is convincing them that they do as well
Don't Lose Sight of Customers as You Scale
When things are moving fast, it’s vital to remember that communication with your customers should be a priority for your team and that your customers don’t feel like you have outgrown them.
3 Ways To Drive Adoption Right Now
It’s no secret that successful adoption plays a huge role in customer retention rates. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product.
How to Write a Compelling Customer Success Job Posting