2016 Rewind: The Best Of The Best

December 19, 2016 Mathilde Augustin

Best of The Best This year, we had a great time collaborating with Customer Success experts from all corners of the industry to bring you thought-provoking, fun, and helpful pieces. 

We know there's a lot out there, so we decided to put together a list of some of our favorite posts from 2016. Now you know where to start when looking for some holiday readings and new year resolutions! 

Customer Success News and Innovation:

Using Software and Savvy to Create Relationship Intelligence by Jeremie Bacon

Putting the "Marketing" in Customer Success - Beyond the Perfect Email by Nerissa martin 

Best Practices:

How to Get Inside The Mind of Your Customers by Danni Friedland 

Be a Strategic Partner to Win & Retain Revenue by Kia Phum 

The Anatomy of an Unsuccessful Quarterly Business Review by James Scott

How to Be an Advocate for Your Customer by Akhila Iruku

3 Steps to Onboarding Successful Customers by Linda Schwaber-Cohen

A CSM's Quick-Guide to Collecting Customer Data by Paul Philp

Achieving Success in a Small, Growing Company by Preeth Kumar

4 Ways to Scale Your Customer Success Efforts by Lindsay Smith


Team Management and Organizational Alignment: 

What Customer Success Manager KPIs Are Important and Why by Krysta Gahagen

Onboarding The First Member of Your Customer Success Team by Maranda Dziekonski

Getting New Hires Up To Speed In a Fast-Growing Team, Insights From Q4 Inc. by Karin Ronde 

Why Customer Success Professionals Make the Best Leaders by Andrew Rhodes

This Is What Makes Career Development In Customer Success So Difficult with Nils Vinje

Compensation Structures in Customer Success by Loren Vittetoe

The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager by Kate Harvey


Inside Customer Success:

This year, we worked on numerous Customer Success profiles with some of the most inspiring teams out there. If you want to learn about Customer Success at companies like LinkedIn, HubSpot, Moz or Uberflip, head over to our Inside Customer Success stream


Thank you for spending 2016 with us! If there's any topic you'd like to learn more about, let us know and we'll make sure to add it to our 2017 list. 

Want to contribute? Get in touch at mathilde@getamity.com 

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About the Author

Mathilde Augustin

Mathilde is the Manager of Digital Marketing at Amity. After moving from France to complete a degree in Political Science from McGill University, she made her way to Toronto in order to pursue her passion for Marketing and Tech.

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