Latest Blog Posts

The latest customer success tips from the experts at Amity

  • Customer Success Isn't Just a Feel-Good Name for Account Management

    Customer Success Isn't Just a Feel-Good Name for Account Management

    Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.

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  • 5 Little Changes that Make a Big Difference in Customer Success

    5 Little Changes that Make a Big Difference in Customer Success

    You’ve succeeded at putting a crack Customer Success team in place. They are showing results to your bottom line, adoption is growing and trials are converting. It’s a well-oiled machine – but is...

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  • The Do's and Don'ts of QBRs

    The Do's and Don'ts of QBRs

    Read on to find out more about issues that might pop up in a typical unsuccessful QBR and tips on overcoming these issues.

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  • The Organizational Benefits of Customer Success

    The Organizational Benefits of Customer Success

    As SaaS companies transition into the customer maturity phase of their business, the opportunity arises to proactively secure customers for life by providing them with a superior experience.

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  • Quick Tips for Successful Stress Management

    Quick Tips for Successful Stress Management

    If you are a CSM or manage a CS team, you have the challenging job of retaining customers, looming deadlines, and trying to manage daily stresses. We know you are trying your best but let's face it...

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  • Conflict Resolution Tips for Customer Success Managers

    Conflict Resolution Tips for Customer Success Managers

    We’ve all been there, the situations in which ‘the customer is always right’. Dealing with difficult customers can certainly be challenging, and you aren’t always going to see eye-to-eye

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  • Customer Success Personas and How to Leverage Them

    Customer Success Personas and How to Leverage Them

    Sales and Marketing aren't the only teams that can use personas to understand customers better. Customer Success personas can benefit your team and the rest of your company with comprehensive profiles

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  • Meet The Avengers of Customer Success Software Implementation

    Meet The Avengers of Customer Success Software Implementation

    To implement a new CS software, there are some vital people you want on your team to make sure it's a success: the buyer, your CTO, system administrators, a dev, end users, and a project manager.

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  • [Infographic] Customer Success Metrics Cheat Sheet

    [Infographic] Customer Success Metrics Cheat Sheet

    Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.

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  • A Day in the Life of a CSM Hero: a comic

    A Day in the Life of a CSM Hero: a comic

    CSMs face many different challenges everyday. These comics can help you relate to other CSMs and learn the tactics to tackle those challenges and make your customers more successful!

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  • [Infographic] 3 Things Every Prospect Wants to Hear

    [Infographic] 3 Things Every Prospect Wants to Hear

    Why should prospects become your customer? You have a great service to offer them and it solves their pain, but someone else is convincing them that they do as well

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  • Don't Lose Sight of Customers as You Scale

    Don't Lose Sight of Customers as You Scale

    When things are moving fast, it’s vital to remember that communication with your customers should be a priority for your team and that your customers don’t feel like you have outgrown them.

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  • 3 Ways To Drive Adoption Right Now

    3 Ways To Drive Adoption Right Now

    It’s no secret that successful adoption plays a huge role in customer retention rates. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product.

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  • How to Write a Compelling Customer Success Job Posting

    How to Write a Compelling Customer Success Job Posting

    This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates.

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  • Boosting Your Day to Day Productivity as a CSM

    Boosting Your Day to Day Productivity as a CSM

    Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

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  • 4 Times the World Cup Summed Up Our Life as a CSM

    4 Times the World Cup Summed Up Our Life as a CSM

    The World Cup is now behind us. What happened onscreen sometimes reminded us of what we were doing in our daily lives as a customer success manager.

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  • 7 Questions to Ask Before Implementing a Customer Success Platform

    7 Questions to Ask Before Implementing a Customer Success Platform

    In B2B, purchasing new software is complex and takes time, especially in a new field like Customer Success. Luckily, we have a 7-point checklist to help you make the most informed decision!

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  • 5 Key Steps to Developing a Customer Success Career Path

    5 Key Steps to Developing a Customer Success Career Path

    As managers, we all understand the importance of establishing career progression paths for employees. The outcomes of higher employee retention rates and employee satisfaction.

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  • 6 Tips and 5 Predictions for the Customer Success Industry

    6 Tips and 5 Predictions for the Customer Success Industry

    Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

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  • Building Customer-Centricity into Your Organization

    Building Customer-Centricity into Your Organization

    In the SaaS world, customer-centric thinking is critical. It ensures your customers are at the front of your organization at every stage and gives customers a more positive experience.

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