Latest Blog Posts

The latest customer success tips from the experts at Amity

  • Guest Blogging for Amity!

    Guest Blogging for Amity!

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  • BUILD IT
  • 90 Days In #CustomerSuccess

    90 Days In #CustomerSuccess

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  • 30 Days In #CustomerSuccess

    30 Days In #CustomerSuccess

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  • Building Loyalty: B2B Digital Marketing and Customer Retention Nowadays

    Building Loyalty: B2B Digital Marketing and Customer Retention Nowadays

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  • Creating Customer Loyalty with Content Marketing

    Creating Customer Loyalty with Content Marketing

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  • The Simple Truth About Churn

    The Simple Truth About Churn

    Hope this helps you get over your last customer heartbreak, and that you can turn that churn rate frown, upside down.

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  • [Infographic] A Quick Guide to Customer Data

    [Infographic] A Quick Guide to Customer Data

    In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.

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  • Customer Success Isn't Just a Feel-Good Name for Account Management

    Customer Success Isn't Just a Feel-Good Name for Account Management

    Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.

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  • LET'S CO-PILOT
  • 5 Little Changes that Make a Big Difference in Customer Success

    5 Little Changes that Make a Big Difference in Customer Success

    You’ve succeeded at putting a crack Customer Success team in place. They are showing results to your bottom line, adoption is growing and trials are converting. It’s a well-oiled machine – but is...

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  • The Do's and Don'ts of QBRs

    The Do's and Don'ts of QBRs

    Read on to find out more about issues that might pop up in a typical unsuccessful QBR and tips on overcoming these issues.

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  • The Organizational Benefits of Customer Success

    The Organizational Benefits of Customer Success

    As SaaS companies transition into the customer maturity phase of their business, the opportunity arises to proactively secure customers for life by providing them with a superior experience.

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  • Quick Tips for Successful Stress Management

    Quick Tips for Successful Stress Management

    If you are a CSM or manage a CS team, you have the challenging job of retaining customers, looming deadlines, and trying to manage daily stresses. We know you are trying your best but let's face it...

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  • Conflict Resolution Tips for Customer Success Managers

    Conflict Resolution Tips for Customer Success Managers

    We’ve all been there, the situations in which ‘the customer is always right’. Dealing with difficult customers can certainly be challenging, and you aren’t always going to see eye-to-eye

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  • Customer Success Personas and How to Leverage Them

    Customer Success Personas and How to Leverage Them

    Sales and Marketing aren't the only teams that can use personas to understand customers better. Customer Success personas can benefit your team and the rest of your company with comprehensive profiles

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  • Meet The Avengers of Customer Success Software Implementation

    Meet The Avengers of Customer Success Software Implementation

    To implement a new CS software, there are some vital people you want on your team to make sure it's a success: the buyer, your CTO, system administrators, a dev, end users, and a project manager.

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  • [Infographic] Customer Success Metrics Cheat Sheet

    [Infographic] Customer Success Metrics Cheat Sheet

    Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.

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  • BUILD IT
  • A Day in the Life of a CSM Hero: a comic

    A Day in the Life of a CSM Hero: a comic

    CSMs face many different challenges everyday. These comics can help you relate to other CSMs and learn the tactics to tackle those challenges and make your customers more successful!

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  • [Infographic] 3 Things Every Prospect Wants to Hear

    [Infographic] 3 Things Every Prospect Wants to Hear

    Why should prospects become your customer? You have a great service to offer them and it solves their pain, but someone else is convincing them that they do as well

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  • Don't Lose Sight of Customers as You Scale

    Don't Lose Sight of Customers as You Scale

    When things are moving fast, it’s vital to remember that communication with your customers should be a priority for your team and that your customers don’t feel like you have outgrown them.

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  • 3 Ways To Drive Adoption Right Now

    3 Ways To Drive Adoption Right Now

    It’s no secret that successful adoption plays a huge role in customer retention rates. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product.

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